Privacy Policy

This Privacy Policy explains how Mostbet collects, uses, shares, and protects personal data when you visit or use our website and related services in Bangladesh. Effective date: April 11, 2026.

Who we are

This page describes the privacy practices applicable to your use of the Mostbet services and content available through Mostbet and any related pages or features. By using the site, you acknowledge that you have read and understood this Privacy Policy.

Information we collect

We collect information you provide directly, information generated through your use of the services, and information from permitted third-party sources. Depending on how you interact with Mostbet, this may include:

Account registration details (such as name, username, date of birth, and profile details you choose to provide)
Contact information (such as email address and phone number)
Identity and verification information (such as government ID details, verification selfies, and proof of address where required)
Payment and transaction information (such as deposit/withdrawal amounts, timestamps, and payment method identifiers)
Device information (such as device model, operating system, browser type, language, and approximate location derived from IP address)
Usage information (such as pages viewed, features used, clicks, session duration, and referral URLs)
Log and security data (such as IP address, access times, authentication events, and fraud-prevention signals)
Cookies and similar technologies data (such as cookie identifiers and preferences; see “Cookies” below)
Communications (such as messages to customer support, emails, chat transcripts, and feedback)
Marketing preferences (such as consent status and opt-in/opt-out choices)
Responsible gaming information (such as self-exclusion status, limits you set, and related support interactions)
Geolocation inferred from network information for compliance, security, and fraud prevention purposes
Information about bonuses, promotions, and loyalty participation (such as eligibility checks and reward history)
Technical diagnostics (such as crash logs and performance data where enabled)
Information received from third-party providers (such as payment processors and verification services) where permitted

We may also collect limited information automatically through cookies and similar tools to ensure core functionality and to improve our services, including:

Identifiers used to keep you signed in and to remember preferences
Analytics signals used to understand site performance and user journeys
Security signals used to detect suspicious activity and protect accounts
Advertising or attribution signals where you have provided the relevant consent (if applicable)

How we use your information

We use personal data only for purposes consistent with this Privacy Policy, including to provide and secure the services, meet legal obligations, and improve the user experience. Typical uses include:

Creating and administering your account
Processing deposits, withdrawals, and other transactions
Verifying your identity and performing age/eligibility checks where required
Providing customer support and responding to your requests
Delivering service messages (such as policy updates, security alerts, and account notifications)
Detecting, preventing, and investigating fraud, abuse, or other prohibited activity
Maintaining platform security, integrity, and operational stability
Enforcing our terms, resolving disputes, and protecting legal rights
Personalizing content and remembering your preferences
Conducting internal analytics, audits, and reporting to improve performance
Managing promotions, bonuses, and loyalty programs (where offered)
Supporting responsible gaming features and user-requested limits
Complying with applicable legal and regulatory requirements relevant to our operations
Measuring and improving marketing effectiveness, where permitted
Sending marketing communications where you have consented or where otherwise permitted, and honoring opt-out requests
Managing risk, including creditworthiness and transaction risk assessments where relevant
Maintaining records necessary for accounting, compliance, and service continuity

We do not use personal data for purposes that are incompatible with those described above without providing notice and, where required, obtaining consent.

Where processing is based on consent, you may withdraw consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

How we share information

We may share personal data with service providers and partners only as necessary to operate the platform, process payments, provide support, and meet security and compliance requirements. If you have questions about sharing, contact us at info@mostbet-online-bangla.com.

We may also disclose information when required by law, to respond to lawful requests, to protect the rights and safety of users and the public, or in connection with a corporate transaction such as a merger, acquisition, reorganization, or sale of assets.

Legal bases for processing

We process personal data using one or more legal bases, depending on the purpose and the context of the processing.

These legal bases generally include:

Contract: processing necessary to provide the services you request, including account administration and transaction processing
Legal obligation: processing needed to comply with applicable laws and regulatory requirements, including verification and record-keeping
Legitimate interests: processing necessary for security, fraud prevention, service improvement, analytics, and operational administration (balanced against your rights)
Consent: processing for specific purposes where you have provided a choice, such as certain marketing or optional cookies

You may object to processing based on legitimate interests in certain circumstances; where you do, we will assess the objection and comply where required.

If you do not provide information that is required for us to provide the services or meet legal obligations, we may be unable to create or maintain your account or process requested transactions.

Data retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the services, maintaining accurate records, resolving disputes, enforcing agreements, and meeting legal and compliance obligations.

Retention periods depend on the type of data, how it is used, and whether we are subject to legal requirements to keep it for a minimum period (for example, for accounting, security, and verification records).

When data is no longer needed, we will delete it, anonymize it, or securely store it and restrict access until deletion is possible, in accordance with applicable requirements and our internal policies.

If you request deletion, we will take reasonable steps to comply, subject to legal obligations and legitimate needs to retain certain information for compliance, fraud prevention, and security.

Backups and logs may persist for a limited period due to technical constraints; where retained, they are protected with appropriate safeguards and are not used for new purposes.

This Privacy Policy is current as of April 11, 2026.

Your rights and choices

Depending on your location and applicable law, you may have rights regarding your personal data, including access, correction, deletion, restriction, portability, and objection. To exercise your rights, contact Mostbet Privacy at info@mostbet-online-bangla.com and provide enough information for us to verify your request.

Cookies and similar technologies

We use cookies and similar technologies to operate the site, keep it secure, remember preferences, and understand how the services are used. Where required, you can manage cookie preferences through your browser settings and, if available, on-site consent tools. For cookie-related questions, contact info@mostbet-online-bangla.com.

Security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure; if you believe your account has been compromised, contact us at info@mostbet-online-bangla.com.

International transfers

Your information may be processed in countries other than Bangladesh, including locations where our service providers operate. When we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect it in accordance with this Privacy Policy.

Third-party services and links

Our services may integrate third-party tools (such as payment services, analytics providers, identity verification, and customer support systems) or may contain links to third-party sites. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

Payments: transactions may be processed by third-party payment providers, which may collect and process data under their own policies
Verification: identity and age verification may be carried out by specialized providers where required for security and compliance
Analytics: analytics tools may collect usage and device data to help us understand performance and improve the platform
Support: customer service channels may be provided through third-party systems that store communication records

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page and update the effective date. Continued use of the services after an update means you have read and understood the revised policy.